At our recent conference Susan was able to provide some additional support to our small team in the leadup. This included sourcing and booking a restaurant for the night before, preparing a PR list and reaching out to them as well as developing a sponsorship package to send out to potential sponsors. Susan was very organised, kept us up to date with everything she was doing and always kept to deadlines

Georgie Oldfield MCSP

Founder , SIRPA

I have worked with Susan since October 2019 and she is a tremendous support for our owned Business Tourism Comms such as our monthly ezine. Susan is an excellent copywriter and adept at interpreting briefs to produce first-class communications

Simon Gidman

Business Tourism Manager, Tourism Ireland GB

Having just finished a recent Social Media project with Susan I can say that she was a pleasure to work with.  We had very tight deadlines and needed to constantly amend information and Susan was always accommodating and ensured all posts were up and ready on time.  I would have no hesitation in working with Susan again.

Jason Powell

Tourism Marketing Manager, Mid and East Antrim Borough Council

We have just completed a six month project with Susan Byrne and her team. I am pleased to say that they surpassed our expectations from the start. Their task was to support and manage the naming event of our new sightseeing vessel on the Thames to the travel trade, the City of London Authorities and the attendance of the Lord Mayor.  We were delighted with the trade press coverage we received from her efforts particularly the trade associations.

She arranged all the invitations, sorted out the attendees and managed the logistics of the actual event freeing our management team to welcome and entertain our guests.

We certainly intend to work with Phoenix Travel Representation again and have absolutely no hesitation in recommending Susan and her team

Stephen Duder

Head of Sales, Thames River Services and Circular Cruise Westminster

Having had extensive dealings with Susan in previous roles with Tourism Ireland as well Phoenix Travel Representation I can unreservedly recommend the professional, personal services of her and her team.  With genuine hands-on experience of both the Irish trade and the International buyer markets, Phoenix Travel Representation is a key ingredient for facilitating tangible business success across a variety of sectors
Anak McSporran

Deputy Managing Director, Angela Shanley Associates Ltd

Phil Caldwell

CEO, Go West Ltd

I love working with Susan Byrne in London she is the ‘go to’ girl for UK inbound…she knows everyone in the industry and more importantly who would best suit your product or service, thus saving you invaluable time.  She has been a great addition to our sales strategy.
Sales Director

Visitor Services company, Wild Atlantic Way

I attended a sales mission organised by Phoenix in February and after a busy few days of sales calls, I can honestly say that it was very worthwhile and productive. In Sales, nothing is better than getting in front of your clients and showing them that you’ve made the effort to travel to their office. In having the logistics arranged by Susan and the support of her team, it was a very cost effective way of meeting so many of our existing and potential clients in an environment suited to the client. The sales mission has led to new business for our hotels and we will certainly look to take part in a future sales mission
David Cleary

Business Development Manager, Manor House Hotels & Irish Country Hotels

Very well organised sales call in London, organised by Phoenix Travel Representation. The quality of appointments was excellent. Well worth doing as we gained several new partners. Highly recommended
David Gillespie

Sales & Marketing, Railtours Ireland First Class

We took part in a sales mission organised by Phoenix Travel Representation to London group producers in February 2017. From our initial contact with the organisation we found Susan to be enthusiastic, encouraging and an expert on the UK Inbound market.  The appointments were high quality with decision makers present at the meetings in every case
Susanne Reid

Head of Tourism & Events , Christ Church Cathedral

Susan has provided an excellent service, not only it was very quick it was also spot on! She has an exceptional understanding of tourism industry, which is amazing as she can give tips & recommendations to ensure you have everything you need and more. I really enjoyed working with Susan & am hoping for our fruitful cooperation in many years to come!
Kristine Bileskalne

Managing Director, Tiernan Travel

Susan worked for Tourism Ireland’s Australia and Developing Markets division from March 2005 to December 2014.

Although mainly responsible for the Inbound market, as part of a small team, she was always involved in the divisions work,  including a short spell in Australia. Susan established great working relationships with all the key inbound & MICE operators; organising regular trade events in order to maintain and increase these contacts. She is hardworking, conscientious and a good team player. I would have no hesitation in employing her again.
Jim Paul

Head of Australia & Developing Markets, Tourism Ireland

I worked with Susan for 2 years and found her  to be a very hard-working colleague. She is highly organised & motivated, has great communication skills and I have always been very impressed with the way that Susan approached her projects.  She showed her skills in problem solving &  communicating with both customers and staff, and due to her dedication and attention to detail, our company saw an increase in sales during this period.

I highly recommend Susan for your company as I know that she will do a great job. Susan would be a great asset for any busines

Paul Bennett

Managing Director, The Black Pear

Estelle Alley

Managing Director, Alley Marketing Consultancy Ltd

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