We we have just completed a six month project with Susan Byrne and her team. I am pleased to say that they surpassed our expectations from the start. Their task was to support and manage the naming event of our new sightseeing vessel on the Thames to the travel trade, the City of London Authorities and the attendance of the Lord Mayor. We were delighted with the trade press coverage we received from her efforts particularly the trade associations.
She arranged all the invitations, sorted out the attendees and managed the logistics of the actual event freeing our management team to welcome and entertain our guests.
We certainly intend to work with Phoenix Travel Representation again and have absolutely no hesitation in recommending Susan and her teamStephen Duder
I love working with Susan Byrne in London she is the ‘go to’ girl for UK inbound…she knows everyone in the industry and more importantly who would best suit your product or service, thus saving you invaluable time. She has been a great addition to our sales strategy.Sales Director
I attended a sales mission organised by Phoenix in February and after a busy few days of sales calls, I can honestly say that it was very worthwhile and productive. In Sales, nothing is better than getting in front of your clients and showing them that you’ve made the effort to travel to their office. In having the logistics arranged by Susan and the support of her team, it was a very cost effective way of meeting so many of our existing and potential clients in an environment suited to the client. The sales mission has led to new business for our hotels and we will certainly look to take part in a future sales missionDavid Cleary
Very well organised sales call in London, organised by Phoenix Travel Representation. The quality of appointments was excellent. Well worth doing as we gained several new partners. Highly recommendedDavid Gillespie
We took part in a sales mission organised by Phoenix Travel Representation to London group producers in February 2017. From our initial contact with the organisation we found Susan to be enthusiastic, encouraging and an expert on the UK Inbound market. The appointments were high quality with decision makers present at the meetings in every caseSusanne Reid
Susan has provided an excellent service, not only it was very quick it was also spot on! She has an exceptional understanding of tourism industry, which is amazing as she can give tips & recommendations to ensure you have everything you need and more. I really enjoyed working with Susan & am hoping for our fruitful cooperation in many years to come!Kristine Bileskalne
Having had extensive dealings with Susan in previous roles with Tourism Ireland as well Phoenix Travel Representation I can unreservedly recommend the professional, personal services of her and her team. With genuine hands-on experience of both the Irish trade and the International buyer markets, Phoenix Travel Representation is a key ingredient for facilitating tangible business success across a variety of sectorsAnak McSporran
Susan’s ability to get together a marketing plan and stick to it, whilst retaining the flexibility to deviate from the plan to integrate ‘unanticipated gems’ to our output – in other words last minute product that we simply had to get to market – has been a main feature of her work with us at Go West. Susan is always willing, helpful, constructive and at all times a joy to work with. Our marketing has without doubt come on a long way due to her engagement
Susan worked for Tourism Ireland’s Australia and Developing Markets division from March 2005 to December 2014.
I worked with Susan for 2 years and found her to be a very hard-working colleague. She is highly organised & motivated, has great communication skills and I have always been very impressed with the way that Susan approached her projects. She showed her skills in problem solving & communicating with both customers and staff, and due to her dedication and attention to detail, our company saw an increase in sales during this period.
I highly recommend Susan for your company as I know that she will do a great job. Susan would be a great asset for any businesPaul Bennett
Susan and I have consulted together on brand development projects for the UK. Susan has a great ability to understand and interpret a brand / business strategy quickly and ensures that the marketing plan is relevant and implemented given time frame and objectives. She brings great energy & insight to her projects, and I look forward to working with her again